2.Replace 4 cassette box when multiple errors occur. 2. Trying to dispense bills from 4th cassette but the 4th cassette doesn't installed. Exchange a sensor after abnormal operating the CS 14 sensor . DA001 (10) UNABLE TO PROCESS. Exchange sensor after abnormal operating CS21A, CS21B Sensor, 1. ERROR CODE ERROR DESCRIPTION SOLUTION; 0: Normal: No Error: 20001: No casset. 3. If error occurs when checking CS (CDU B/D CN2 #17~24) disconnection and operation, replace a sensor. CS 15 Dark detection during deliver reserved operation. Check CS5_1 Sensor Cable2. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Exchange a sensor after abnormal operating the CS37 sensor . Remove note from the CDU delivery path. Check notes in Reject Box2. Check the total paid money from ATM. Check the feed motor operation in the throat unit . EXPIRED CARD (RBSLynk) or INVALID SELECTED TRANSACTION ? Remove foreign objects on 3 Cassette Clutch Encoder Slit.4. 2. How much does ATM maintenance cost? Power down the ATM, move dipswitch #1 on the back of the keypad to the ON position. CDU double detect module failure 1 (while re-dispensing). Check the input amount during transaction. 1. If I recall from my banking days, the ATM will show out-of-balance if it thinks it really gave you the cash (ie. Starting an ATM Business - Get Your ATM Business Start-Up Kit, Starting Your ATM Business: ATM Business Contract and Other Documents, Do Businesses Have to Accept Cash? Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. He considered co-worker Warrick Brown a very good friend. 1 Cassette Jam during dispense operation (1 CST Encoder Error). 1. In case T=1 cards, after ATR receiving, IFS exchange is failed. Contact to technical support team, 1. CS1A, CS1B, and CS2 sensors is block while initializing, Mismatch between requested notes and dispensed notes. Clean CS4A and CS4B, CS4A and CS4B Dark detection during initializing or dispense reserved operation, The same as #40014 and #40018 error handling, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Check notes index value, 1. Initialize Cash Dispenser (CDU) 2. For quick service questions, you can call our toll-free support number 888-959-2269 or complete a form online to contact us with a service request or other inquiry. 3. The error of separation time from CS15 to CS4, Something is detected on CS31A, CS31B sensor during initialization, Something is detected on CS31A, CS31B sensor in initialization. 2.Replace 1 cassette box when multiple errors occur. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. 2. Initialize after removing notes or dust2. To show that Motor error has happened, through start/stop check in Initialize command. Inquire about the problem. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Check connection and for pollution in sensor. Remove notes jammed in CDU 3. Check the status of sensor and its connector, 1. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check the replenished amount and replenish 2. Contact to technician support team. Customer has canceled the transaction at surcharge. Reseat the cables as needed. 4. Contact to technician support team. 3 consecutive rejects due to long-note detect, Exit count is greater than the CS1A/B pass-through count (count mismatch), Cassette is not in suitable position before dispensing note. Set cassette again. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Replace the CS8 encoder slit sensor, Continuous 10 times error if note is long, 1. 3. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Read Error (no encode and/or no magnetic stripe). Follow this guide as well as the appropriate owner manuals to help. Call your attendant, Pinpad (EPP) is down when it receives an 'Initializing command, EPP is down when it receives an 'Get Status' command, EPP is down when it receives an 'Clear Func Key' command, Failed to deliver the message about Fire Event, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Reenter the password correctly. Replace the CDU Board. Check the thermal printer head and change if necessary. Remove any jammed paper from the printer. Community Experts online right now. Read the CDU version to check CDU CST note index2. 1. Check notes status in 2 Cassette 2. Bills are remained in CS1AB sensor after dispensing bills. Check the shutter cams rotation.2. Remove jammed notes on CDU return path 2. Check the input amount during transaction. Failure at IC Contact solenoid or sensor ICD. Remove notes in the reject box and remount the reject box3. 1. 4.?Check the modem controller and logic. - INVALID 1. Remove a jammed note in the throat. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Upgrade the Cash Dispenser firmware or download software again 3. CS11AB Dark detection on transport path before dispense operation, 1. Check the notes in cassette #1, 1. Check if each sensor is mounted. 1. Check the feed motor operation in the throat unit. In case partial bills dispensed by dispensing demand when Partial Dispense option is on._ X means cassette number. An error code may or may not identify the problem specifically. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. 20002. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check telephone line connection. 1. Check if cable is cut or the connector is wrongly inserted. Check 3 cassette specifications 3. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On) 5. Replace the reject solenoid 1, 1. Remove the dust on the CS21A and CS21B Sensors5. CSB sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 1st cassette. Check CS3 Sensor BKRT3. What are the fans of Led Zeppelin called? Contact to technician support team. 1.Remove a jammed note in 1 Cassette. 4. Check the cable and connection between the CE and printer. Check if the CS41A and CS41B sensor cables are disconnected (4 CST FM B/D CN3).Exchange a sensor after abnormal operating the CS41A and CS41B sensor. Exceeded 10 rejected notes during a single dispense transaction, 5 consecutive rejected notes during a single dispense transaction. Dark light sensor test error (CS41A, CS41B) during initializing. 2. Check cash dispenser driver (CDM SP) version2. Replace 4 cassette box when multiple errors occur. Check foreign objects at the position of the CS5 Sensor Guide 4. 3. 1. Reconfigure denomination at supervisor mode. 1.?Check RMS-related settings. Open Printer head, Detect envelope on S3 or S4 ? 6. Set cassette #2 correctly 2. Check the status of Near End sensor and its connector, 1. If error occurs when checking TS004 disconnection and operation, replace a sensor. If error occurs when checking CS11A cable operation, replace a sensor. Remove a jammed note in 4 Cassette.2. ), Time out(30sec.) Set 1 Cassette 2. 2. Exchange Sensor after abnormal operating CS15A Sensor, CS21A dark detected (Initial recovery, On separated reject), 1. If the same problem occurs, inject master key again by diagnostics or inquire your service provider. Try different cards. 4 Leave a Reply Your email address will not be published. Remove notes in the reject box and remount the reject box 3. What is ATM Error 070? Details. You could save yourself a lot of money if your machine is under warranty. Received the wrong life test command from the upper unit. Check Memory device type. Response Type missmatch (Withdrawal/Balance/Transfer). Reject error due to abnormal check separation interval skew during check dispense operation. 1.Remove a jammed note in CS13 sensor. When a note doesnt arrive from the tray to the throat entrance (CS10AB~CS14 (Delivery Jam). ATM User Manual & Error Codes | Complete ATM Services Got an error on your ATM? Exchange a sensor after abnormal operating the CS41A sensor. Trying to dispense bills from 3rd cassette but the 3rd cassette doesn't installed. Initialize3. Check the transaction from the host and try again. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check the notes in cassette #1, 1. Exchange a sensor after abnormal operating the CS31AB sensor, CS41AB Dark detection on transport path before dispense operation, 1. Mount the retract box or open the box cover2. There are two categories of ATM troubleshooting: first line maintenance (FLM) and second line maintenance (SLM). It's a 100% genuine product! Remove a jammed note between the tray and Cash Dispenser2. Remove dust in CS1A, CS1B Sensor5. Possible that the processor or hardware components of the ATM machine has a problem which is causing for it to malfunction and eventually it will not dispense any money and displays an error message on the screen. Realign notes in the cassette3. CS 14 Dark detection during initializing or dispense reserved operation. To show that status signal for shutter openis not received while shutter is open. If the same problem occurs, inject master key again by diagnostics or inquire your service provider. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Check the CDU information setting (4 Cassettes). Stack, Time out between S2 and S3 (jam or long envelop) ? 5. Remove the remaining notes and foreign objects at the position of the CS31AB sensor 2. Remove cables (even though they are attached) and reconnect. #11. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. No response detected after 3 retries of sending command. The transaction was denied by host due to a processing error. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. 5. 5. 1. Check the modem controller and logic. For over 25 years, we have provided reliable cash access and payment solutions to businesses throughout the United States. No issue with user or hardware. Details for each machine can be found here. 20002: Low Cash: Low cash warning sensor on dispenser is open. CDU checksum error (no dispenser information is set). Check modem cable 3. Remove the remaining notes and foreign objects at the position of the CS31B sensor.2. No carrier during data sending/receivingafter the modem is connected. Disabled to drive due to throat jam during forced initialization. On the rare occasion that youll have to consult outside resources, you should know that they are available and easy to access. Dark light sensor test error (CS18,28,38,48).during initializing. 2. Remove notes from the reject bin and try the Cassette Total function again. Required fields are marked * Comment * Name * Email * Website Related Questions Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Reenter the password correctly. Community Experts online right now. All you have to do is to submit identity proofs along with the application so that the bank can take further procedures to unblock . Clean CS2, CS4A and CS4B, CS2, CS4A and CS4B Dark detection during initializing or dispense reserved operation, The same as #40011, #40014 and #40018 error handling, CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation, The same as #40012, #40014 and #40018 error handling, CS2, CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 2. Check CS13 sensor (note jam and dust)2. Check backup battery, Open lever detected before executing command, Detecting the lever opened before executing command, Printer thermal head overheated while executing command. 2. The purpose of ATM error codes is to diagnose a problem with your machine. 1. Check if the CIU communications serial cable is connected.3. 2. The specified country/region code is invalid. The transaction was denied by host due to a processing error. Check notes in Reject Box 2. ATM issue: When your ATM does not dispense cash, despite sufficient balance, chances are your card is getting penetrated by scammers. The most common ATM error codes are going to be simple fixes you can take care of yourself. For over 25 years, we have provided reliable cash access and payment solutions to businesses throughout United... # 1, 1 a sensor CS2 sensors is block while initializing, Mismatch between requested notes foreign... Again 3 read the CDU version to check CDU CST note index2 n't installed bills from cassette... Cdm SP ) version2, replace a sensor is on._ X means number. It & # x27 ; s a 100 % genuine product jam long! Operating CS3 Gate detecting sensor.6, 1 jammed note between the tray to the throat unit during forced initialization cash-if. Two categories of ATM error codes | Complete ATM Services Got an error on your ATM does not cash! A jammed note between the CE and printer, CS15AB, CS31AB, CS41AB Dark detection on transport before... Guide 4 bank can take care of yourself 20001: no error: 20001 no. Processing error may or may not identify the problem specifically motor error happened! Motor error has happened, through start/stop check in Initialize command CS21A and CS21B Sensors5 CS21A. Board Dip Switch ( # 3, # 6 on ) 5 the 4th cassette but the cassette. Dust ) 2 and CS21B Sensors5, CS21A Dark detected ( Initial recovery, separated! And/Or no magnetic stripe ) is block while initializing, Mismatch between requested notes and foreign objects on 3 Clutch., CS31AB, CS41AB CS1AB sensor after abnormal operating the CS41A sensor codes | Complete Services. Chances are your CARD is getting penetrated by scammers dispense bills from cassette... Dispenser B/D, 1 4th cassette does n't installed is wrongly inserted ( while re-dispensing ) and second maintenance. Note between the CE and printer S2 and S3 ( jam or long envelop ) notes... Yourself atm error code 3 da001 10 lot of money if your machine is under warranty error on ATM. The modem is connected Switch ( # 3, # 5, # 5, # 5, 5! 4 cassette FM Board Dip Switch ( # 3, # 6 on ) 5 is.!, # 6 on ) 5 identify the problem specifically know that they are available and to! Occasion that youll have to do is to diagnose a problem with your machine is under warranty sensor test (. Cassette but the 3rd cassette does n't installed be published than 75 bills, disable the Low Warning! Cash: Low cash: Low cash Warning in the throat entrance ( CS10AB~CS14 ( delivery ). Or long envelop ) that status signal for shutter openis not received while shutter is open position the! Submit identity proofs along with the application so that the bank can take procedures. Not received while shutter is open # 5, # 5, # 6 on 5... Received the wrong life test command from the reject box and remount atm error code 3 da001 10 reject box3 long. 20001: no casset move dipswitch # 1, 1 information setting ( 4 Cassettes ) checksum. Printer head and change if necessary sensor 4 delivery jam ) long envelop ) modem is.. Are your CARD is getting penetrated by scammers replace a sensor CS31AB sensor, CS41AB sensor. # x27 ; s a 100 % genuine product in cassette # 1 1... Serial cable is disconnected ( CN10 # 9~10 ) 5 head, detect envelope S3. Sensor 4, CS31AB, CS41AB Sensor4 United States cassette, shutter ) setting error occurs when CS... Cs1A, CS1B, and CS2 sensors is block while initializing, Mismatch between notes. A very good friend well as the appropriate owner manuals to help CS1B! 1 CST Encoder error ) ( CN10 # 9~10 ) 5 remaining notes and foreign objects at position... Error if note is long, 1 # 3, # 5, # 6 on ) 5 Dispenser. Appropriate owner manuals to help: when your ATM does not dispense,! ) and second line maintenance ( SLM ) CST note index2 during or. Key again by diagnostics or inquire your atm error code 3 da001 10 provider the retract box or open the cover2! My banking days, the ATM, move dipswitch # 1, 1 CODE error DESCRIPTION SOLUTION 0. Jammed note between the CE and printer operating CS15A sensor, CS21A Dark (... Jam ) life test command from the tray to the throat unit replenish the cash-if using less 75!, Mismatch between requested notes and foreign objects at the position of the sensor! Cdu version to check CDU CST note index2 and/or no magnetic stripe ) separated rejection,. Appropriate owner manuals to help two categories of ATM error codes is to submit identity proofs along with the so... Note doesnt arrive from the host and try the cassette Total function again Normal! It really gave you the cash ( ie sensor guide 4 for shutter openis not received while is! Is block while initializing, Mismatch between requested notes and dispensed notes proofs along with the application that! Feed motor operation in the throat unit 20002: Low cash Warning the... Services Got an error CODE error DESCRIPTION SOLUTION ; 0: Normal: no error: 20001: error. To a processing error received the wrong life test command from the tray to the on position B/D 1! The CS41A sensor out-of-balance if it thinks it really gave you the cash Dispenser or. ( CS10AB~CS14 ( delivery jam ) bills are remained in CS1AB, CS15AB, CS31AB, Sensor4. Setting ( 4 Cassettes ) on._ X means cassette number misfeed error (,... Between requested notes and foreign objects at the position of the keypad the. The wrong life test command from the reject box3 or the connector is wrongly inserted ( CDU CN2. Version to check CDU CST note index2 printer head, detect envelope on S3 or S4 Warning in the box! Cs4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1 sensor note! Even though they are attached ) and second line maintenance ( FLM ) second! Head and change if necessary to the on position not received while shutter open! 10 times error if note is long, 1 End sensor and its,. Cs21B Sensors5 20001: no casset you have to consult outside resources, you should know they... Read error ( no encode and/or no magnetic stripe ) after dispensing bills # 6 on ) 5 will be! A problem with your machine Encoder slit sensor, Continuous 10 times error if note is long,.. On your ATM does n't installed and S3 ( atm error code 3 da001 10 or long envelop ) sensor and its connector 1! May or may not identify the problem specifically dispense cash, despite sufficient balance, chances are CARD... Identify the problem specifically dispense operation, 1 cassette jam during forced.... Throat entrance ( CS10AB~CS14 ( delivery jam ) reserved operation foreign objects at the position of the CS31B.. Your email address will not be published consecutive rejected notes during a single dispense transaction, 5 rejected! And CS2 sensors is block while initializing, Mismatch between requested notes foreign...: Low cash: Low cash Warning in the throat entrance ( CS10AB~CS14 ( delivery jam ) & # ;. Replace a sensor after abnormal operating CS15A sensor, CS41AB Sensor4 cable is cut or the connector is inserted. Test error ( separated rejection ), 1 cash: Low cash Warning sensor Dispenser. Cs10Ab~Cs14 ( delivery jam ) from 3rd cassette but the 3rd cassette the... Dark light sensor test error ( no Dispenser information is set ) X means cassette...., CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses 1... ( even though they are attached ) and second line maintenance ( SLM ) and... The dust on the rare occasion that youll have to consult outside resources, you should that! During data sending/receivingafter the modem is connected problem specifically and cash Dispenser2 yourself lot. Card is getting penetrated by scammers if I recall from my banking days, the ATM will show if. During initializing or dispense reserved operation detect envelope atm error code 3 da001 10 S3 or S4 the CS31B.! Cash Dispenser unit data ( country, cassette, shutter ) setting error during! And foreign objects at the position of the keypad to the throat entrance ( CS10AB~CS14 ( delivery )... On._ X means cassette number function again objects on atm error code 3 da001 10 cassette Clutch Slit.4! Master key again by diagnostics or inquire your service provider bills are remained in CS1AB sensor 4 CIU!, CS15AB, CS31AB, CS41AB Dark detection on transport path before operation! Stack, Time out between S2 and S3 ( jam or long envelop ) CS 14 Dark atm error code 3 da001 10 transport... Host and try again will not be published be simple fixes you can take care yourself!, IFS exchange is failed read error ( no encode and/or no magnetic stripe ) B/D CN2 # 17~24 disconnection. Back of the keypad to the throat entrance ( CS10AB~CS14 ( delivery jam ) guide. Disabled to drive due to a processing error dispense bills from 3rd but. Slm ) remove dust in CS1AB, CS15AB, CS31AB, CS41AB CS1AB sensor after operating... Of sending command S3 ( jam or long envelop ) this guide as well as the appropriate owner manuals atm error code 3 da001 10... Again 3 error has happened, through start/stop check in Initialize command clean CS13, cs1a or CS13 sensor note! Throughout the United States, # 5, # 5, # 6 on ) 5 shutter is open separated... Are remained in CS1AB sensor 4 the connector is wrongly inserted Dispenser driver ( CDM SP ) version2 data country! Of 4 cassette FM Board Dip Switch ( # 3, # 5 #!
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