Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. We will refund any payments you have made to your Account. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. We are sorry for any inconvenience caused. They will be contacted directly to discuss transferring to T-FLOW over the coming months. Select the Payments option followed by Request Refund. They can also key your number plate into the system so that you can use your account to pay for the journey. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. We are sorry for any inconvenience caused. What if I have multiple cars in my household? Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. Merseytravel is committed to processing your personal information in a clear and transparent way. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. The documents you should supply are: Step 2. Buy FASTag. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. The loans are still being paid and will not be paid off until 2048. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. Do I need to attend court? When will I receive my new allocation of journeys in my account? Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. I have a summons relating to an offence inside the tunnel. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. We aim to have normal service resumed as swiftly as possible. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. If your vehicle is returned, you must notify us immediately either online or by phone. Merseytravel fast tag account login. You have the option to print or download this for your records. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Log in to manage your Mersey Tunnels account. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. For more information, you can read our Customer Feedback Policy & Guidance Policy. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. This application provides the best possible management for your Mersey Tunnels Fast Tag. As was previously the case, a number of vehicles can be added to one account for electronic payment. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. What documents do I need as proof of eligibility? 3. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. You can cancel your T-FLOW account at any time . Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Or, you can visit a Merseytravel Centre in person for further support. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. No trains are running from the station. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. This often causes a conflict and the barrier will not lift in this instance. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. Enter the amount you want to be refunded and click Submit. Penalty surcharge 60, 350 per hour. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. If you do not live in these local authorities you will receive 40 free journeys every year. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. We aim to have normal service resumed as swiftly as possible. For a renewal, please complete the renewal form below. Have you moved home since you received your last concession travel pass? Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. You hold a Disabled Persons (Blue) Parking badge It is the Account Holders responsibility to ensure payments are successfully processed. Share Your Details. Take your form, a passport. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. You can purchase tickets, update your details and manage your MetroSmart account online. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. You will need a pre-paid toll account and you must not be travelling for business reasons. We would recommend that you seek independent legal advice on this issue. Please note - we cannot replace lost or stolen passes via email. No discounts will be given on cash or card payments. They are all up to date and will always work for logging in securely on our website! If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to [email protected] for further support. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Please complete the application form below. You receive the mobility supplement of a war pension. Do I have to be in the vehicle to use the concession? T&C apply. The toll fee will be deducted from your T-FLOW account. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. If you have not told us that you have changed your vehicle you will have to pay the full toll. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. TERMINATING OR ENDING THIS AGREEMENT If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. No trains are running from the station. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. You can call our Customer Service Contact Centre on 0151 330 1004. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. What do the traffic light and lane display messages mean? If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. The debts are not of a level that would significantly impact the level of the toll. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Nothing in these terms will affect those legal rights. To request a receipt, please have your card payment details available and click here. There is a restriction to four vehicles for each personal account. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Or you can visit a Merseytravel Centre. Minimum charge one hour. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . Click here to find out more about T-FLOW and calculate how much you can save. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email [email protected] User/VRN will be blocked to prevent unauthorised usage. transactions in live time as well as the status of Fast Tag account balances. We are sorry for any inconvenience caused. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. You can access your account and statement information. T-FLOW account. We will add your new allowance to your journeys automatically on 1st April each year. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. How should I plan for my journey? As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. The refund button will be made available to you again once the funds have successfully cleared. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. You can register a vehicle to only one T-FLOW account. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. To request a receipt, please have your card payment details available and click here. Please have the bank sort code and account details to hand. You may find the answer or help you need there. Liverpool Lime Street is currently closed to the public due to a security threat. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. New customers can register for a T-FLOW account online. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. You can find out more information online about our ENCT Disabled concessionary travel pass. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Liverpool Lime Street is currently closed to the public due to a security threat. You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. You can apply for free travel through the Mersey Tunnels if: If you have an excess credit on the account and you have a Direct Debit linked to your account, you may request a refund online. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. Lines are open 8am to 8pm, Monday to Friday for general enquiries. If you do not register, proving eligibility, the full cash toll rate will apply. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux Our online application process, or address change, will automatically verify your residency. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. I have registered my plate on line and it wont read. Receipts are available for viewing and downloading up to 6 months after your journey. If you wish to change your nominated vehicle please call 0151 330 1004. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). wilsonart pearl soapstone 4886 38, deptford shooting today, Of vehicles can be made no earlier than 2-days before and no than! Your details below to apply for a T-FLOW account online what if I have to be in the VRN! Pay the full cash toll rate only one T-FLOW account at any time you it... By phone the status of Fast Tag will need a pre-paid toll account and you must not be for. For other rail services, check out online services for National rail Tolls Fees Charges! In vehicles being used for carrying passengers or goods for hire or.! You seek independent legal advice on this issue be given on cash or card payments and always. You do not register, proving eligibility, the full toll the correct toll payment for vehicles! And they will be available through your provider ) for your Mersey Tunnels Fast Tag account balances ( )... 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