These services will be provided either directly by us or through independent suppliers contracted by us. To communicate with a live customer service representative, go to Sandals.com and click on the live chat box at the bottom right side of the screen. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. Please zoom back in. 2247, Gros-Islet, Mailing Address: P.O. Please select a range of dates for your holiday. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. See full disclosures for details. When it comes to dining and dietary concerns, youll want to be sure that youre concerns are taken seriously. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If we decide to offer such assistance, it shall be limited to 100 per booking. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do. Except as set out above, we accept no liability for any claims, losses, expenses, damages or liability for your holiday, except in cases involving death, injury or illness where we have caused such damage with negligence. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. But ATOL protection does not apply to all holiday and travel services listed on this website. This is the version of our website addressed to speakers of English in the United States. Thanks. I called Sandals and even though I gave the lady the booking number, plus the cancellation number, we still had to go thru my personal history almost from the time I was born. 10 HOTEL ACCOMMODATION: Hotel prices are generally based on 2 adults sharing a room. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. All other details, such as seat bookings, are your responsibility to organise with the airline. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. Cancellation charges depend on when Unique Travel receives notice of the cancellation. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. B. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. E. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. To do so, go to the Sandals website and look for the live chat option in the lower right corner of your screen. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. groups direct line 1-800-327-1991 (EXT 6172). Where we provide the services ourselves, we have a legal duty to exercise reasonable skill and care in providing these arrangements to you. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. However, if you are a resident of Northern Ireland you may also bring proceedings in the courts of Northern Ireland (and we may only bring proceedings against you in the courts of Northern Ireland), and if you are a resident of Scotland you may also bring proceedings in the courts of Scotland (and we may only bring proceedings against you in the courts of Scotland). 9.4 All requested changes to reservations are subject to Unique Travel's sole discretion. However, overall, the wait time is satisfactory. A customer service representative will respond to your email request as quickly as possible. Representatives are available seven days a week from 7 AM 11 PM EST. As a travel retailer. If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will appl. To be clear I cancelled in early February for travel Easter Sunday the 27th of March, well outside any any restrictive period(s). We withhold the right to cancel or block your holiday payment without prior notice if: If we block your card transaction as set out above, we may request that you remit payment with a different payment method or payment card. The cancellation benefit only covers: Travel certificates also have some stringent conditions attached. The best way to contact Sandals is to call them directly. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. Beaches Resorts: All 3 & 4-bed villas within the Key West Village at Beaches Turks and Caicos will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. Contact The Vacationeer if you want more information on finding the best Beaches resorts for family vacations. Select the Mass Cancellation check box. Get an answer from Sandals Montego Bay staff and past guests. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. If the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. Our Cancel Anything product is intuitive and easy to use: Once you submit the details, we'll work on generating a cancel request for you. If you decide to reject the price increase and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with section 11 below. You and we both agree to submit to the exclusive jurisdiction of the English courts. How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, ironclad cancellation policy tilted in its favor, accolades from the American Bar Association, 100% cash refund if you cancel 31+ days before the day D-day, 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day, 100% in travel certificates if you cancel 14 days or less before the D-day, Travelers who meet all eligibility criteria. Earn points, be recognized, get a free week and repeat! We/airlines reserve the right to substitute alternative aircraft and/or airlines at any time. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. Some islands in the Caribbean prohibit wearing of camouflage print materials and/or military apparel including baggage. DoNotPay can help you sue Sandals Resort over a refund dispute in the small claims court. Any change in the identity of the carrier(s), flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be. You should be aware that these costs could increase the closer to the departure date that changes are made, and so you should contact us as soon as possible. Which Disney World Park has the Most Rides? We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. A customer service representative will then be able to assist you with your inquiry. Unfortunately, you can't cancel your Sandals reservation online. Any guest who fails to arrive on-property for their scheduled vacation and does not make the necessary notifications either prior to or on the scheduled day of arrival, forfeits by way of penalty the entirety of the paid cost of the vacation package. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. Those who need immediate assistance with reservations should contact their Sandals travel agent or Sandals directly via telephone or live chat. TERMS & CONDITIONSLast Updated: December 1, 2022 IMPORTANT: THESE TERMS AND CONDITIONS (THESE "TERMS") APPLY IN RELATION FOR HOTEL ACCOMMODATIONS, AMENITIES, TRANSPORTATION, AND OTHER PRODUCTS OR SERVICES PROVIDED FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU INCLUDING WITHOUT LIMITATION ALL MINOR CHILDREN, FORMING PART OF THE GUEST'S (GUESTS') PARTY (COLLECTIVELY AND INDIVIDUALLY "GUEST(S)"). Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Determine the right size before you purchase. Did you cancel within 30 days of your scheduled travel? The form asks if you prefer an email or a phone call back. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. Once the booking is made, we will supply you with a written copy of the booking confirmation which, together with the Terms, forms part of the Agreement made between us and you and which confirms to you all the details regarding your holiday. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. You can obtain more information about the processing of your personal data in our Privacy Policy: https://www.sandals.co.uk/privacy-policy/. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. If you travel between February 28th, 2022, and December 23rd, 2022, and cancel or modify up to 3 days before the arrival date: the hotel will not charge you, and the cancellation will be free. Please select one of the options below based on your reservation type. See full disclosures for details. You can only cancel your reservation by phone at the resort. When we were thru she told me Refund Department was closed at that time and I should call back later. reject the proposed change, terminate your holiday and take an alternative one if we decide to offer this. All costs incurred in obtaining such documentation must be paid by you. Given that a single night at any of its 16 locationswould set you back northwards of $300, you stand to lose a small fortune should you fail to cancel your reservation on time. Unfortunately, there is no online cancellation option for Sandals reservations. Please note most rooms DO NOT provide three single beds. If you cancel in this circumstance, we shall provide you with a full refund of any payments made in relation to your booking but you will not be entitled to compensation or any. Cancel your booking by calling their customer service number. The Disney Travel Agents at The Vacationeer can help you plan and book your Disney World, Disneyland, Disney Cruise Line, or Adventures by Disney vacation. Unavoidable last minute changes to scheduled flight times can occur at any time (even after the documents have been issued). A Sandals representative can answer any questions you have and help resolve any issues you may be having regarding new or existing reservations. In most hotels, the minimum check-in age is 18 years and above. Search for the Cancel Anything product on DoNotPay. If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation, the request must be made in writing by the lead passenger. For hotel stay or is it a credit voucher for future stays if I cancel. you accept the financial responsibility for all transactions made in your name or via your bank account. I canceled a reservation last year and the money was back on my card within 2 days. Subject to the below, you may transfer your booking to another person up until your date of departure, providing the following conditions are met: We will charge an amendment fee to change a passenger on a booking to cover our costs of making such change in accordance with the table set out below. Click the "Cancel Reservation" link in the bottom of your confirmation email to automatically cancel your reservation. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. Naturally, their customer service representatives follow a playbook that determines the response your get. Mailing Address: P.O. This guidance is useful to customers who are concerned about travelling to the destination in question. If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. 7.5 Certain airfares may be nonrefundable regardless of time of cancellation. Thank you. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. Your rights to a refund and/or compensation from us are set out in these booking conditions. Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. The best way to contact customer service at Sandals Resorts from the U.K. and Europe is by phone. We will advise you of any significant change as soon as we are informed by the airline or main charterer. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. You, any member of your party, or any person acting for you must not make false or exaggerated claims. Once logged in, in the upper right-hand corner, click on the Profile Icon, then select My Dining History from the drop-down menu. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. Reservations that include an escorted tour. Bookings are 100% non-refundable after the full payment due date as follows:bo, full payment is due, and non-refundable, by, 18th February 2023 and 24th February 2023, 18th November 2023 and 24th November 2023, 21st December 2023 and 31st December 2023, 700 (800) non-refundable as of 1st May 2023, 17th February 2024 and 23th February 2024, 23rd November 2024 and 29th November 2024, 21st December 2024 and 31st December 2024, 700 (800) non-refundable as of 1st May 2024, 15th February 2025 and 21st February 2025, 22nd November 2025 and 28th November 2025, 21st December 2025 and 31st December 2025, 700 (800) non-refundable as of 1st May 2025. In addition, there may be some special offers such as airport lounges passes or early booking offers which may apply to your holiday, however, to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed. Find the best available price for the room you want at the Sandals of your choice. Good luck!!!! If they are unable to resolve the problem immediately, you should contact us without delay on https://www.sandals.co.uk/contact/?tab=representatives and we will assist you. You and the other person accept that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. Our skilled professional team will reliably collect all the evidence you need to present your case in the small claims court. Typically, a customer rep may fail to listen to any extenuating circumstances leading to the cancellation. It is possible to contact Sandals Resorts via their social media pages. If the alternative holiday is of a lower quality or cost, you may be entitled to a price reduction. 4) Update the customer with an email. You can reach Sandals customer support by dialing 1-888-726-3257 seven days a week from 7 AM to 11 PM EST.
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