Check your ADSL filters are plugged in correctly to your phone sockets. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Check the power supply and that your Hub is turned on. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. 1:43 PM Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If you need to disable this, follow these steps in reverse. high tea intercontinental sydney; kimpton blythswood square hotel If everything has been entered correctly you should be able to access the internet. Fibre connection If you are moving house, we will send you a Mini Hub before your services stop at your old address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Wait for at least three minutes for it to turn blue. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with
[email protected]. Second, check that you havent got a Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. It turned out to be a fault with the network, which BT Wholesale fixed. BT have an engineer due to attend in around 3 weeks time. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Press and release your Hub's restart button. Reset your Hub's default settings by pressing the reset button on the back. Need to know more about your BT hub lights in general? For a BrightBox: in the Internet section on the initial Status page or. At first devices did not seem to be working. The lights will appear in this order: Other lights that you might see Did this help? I have reset hub etc - still no internet. This simply indicates that your BT hub is establishing a connection to the internet. If I hotspot from a phone I can get internet on all devices. Press and release your Hub's Restart button. Check you can make a phone call and that there's no noise on the line. Light on router is blue but no internet connection! When you purchase through links in our articles, we may earn a small commission. Is your BT broadband playing up? A red light means there is a problem somewhere. Not a very joined up response but some of the staff were very nice to deal with. Weve listed some expert tips to help you fix the problem quickly. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. If this doesn't work turn your Hub off and on again using its power button. 01-06-2020 A blue light means the hub is working fine. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. 30-12-2016 If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Your device is connecting to the mobile network. on If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Sorry to hear you can't connect to the internet. Broadband needs a working phone line. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". Monthly cost changed on Tuesday - no internet since then! Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Flashing red and blue: The router is connecting to a device via WPS. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Ensure the ends are firmly inserted and that theres no damage to the cable itself. (Instructions for an Android device are here.). Is this for ADSL BB or Fibre? If this doesn't work check the status of the lights (see below). It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. We steer you to products you'll love and show you how to get the most out of them. Having problems with your Mini Hub? As an aside I rang connections PM today. Try a few different spots around your house to find the best 4G signal. Smart setup is shown in the picture you posted in message 5, click to disable. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. I take it you've replaced the SETUP part with your account username? Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . 30-05-2020 Don't worry if you don't have full signal. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. on All the lights will flash and turn blue. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. 16h28. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. My workaround has been to manually enter DNS settings on each device. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. 30-05-2020 Has your broadband been activated? - also how do I switch it off? Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. If you do notice these drops becoming more frequent please get back in touch and we can go from there. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. 17h47. Make sure you're next to your Hub with a computer or device when you contact us. I have reset hub etc - still no internet. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Click on your model of Hub to find out what the lights mean. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. The light will turn steady blue when your Hub is ready. 23h08. If it's still not working contact BT. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Does it announce your correct no. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. There's a problem. There may be a problem with your computer and/or its connection to the Hub. Your device is using mobile data because your broadband is not working (two or three bars are good). If you get stuck, see your hub's set up guide. Light on router is blue but no internet connection 1 user liked/thanked this post: Jim has been testing and reviewing products for over 20 years. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). 13-06-2021 Dont have a different device to try? Broadband light is flashing orange then pink/purple. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If you need extra support watch the video below. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. on Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? If you haven't I would expect it to go live by midnight tonight. 30-05-2020 Your Mini Hub is designed to conserve power whenever possible. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. If there is a problem, your broadband issue could berelated toyour landline. EE Limited. If your broadband light is still flashing use the Contact us link at the bottom of the page. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. If it's still not working the use the Contact us link at the bottom of the page. Just unplug the power cable, wait a few seconds and plug it back in.) Yes I have. It has five antennae and uses four Giga ethernet connections. If this doesn't fix your issue, please contact us. The Hub is working but isn't connected to the internet. When you first plug in your hub, the lights will appear in this order. In the box that says broadband username you need to type your plusnet user name followed
[email protected] In the password field you need to clear all the dots out and enter your plusnet account password . - edited Using the Power button, turn your Hub off and then on again. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Please wait for the hub to sync - this usually takes about four minutes. The power is off or the lights have been turned off using the Hub Manager. Turn your Hub on and off using the power button and wait a moment. if BT is down in the local area. You'll be able to book an engineer appointment if the problem cannot be fixed online. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 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